Refund policy

🔄 Return & Exchange Policy

We want you to love what you ordered — but if something isn't quite right, here's how we handle returns:

👕 Clothing & Accessories

• Returns are accepted within 10 days of delivery.

• Items must be unused, with original tags and packaging.

• Final sale items such as underwear, swimwear, and promotional pieces cannot be returned.

• You may choose an exchange for a different size or color, or request a refund.

Note: Customers are responsible for covering return shipping costs.

🍏 Perishable Goods

• Returns are accepted within 72 hours only if the item:

  • Arrived defective,

  • Is expired,

  • Or was sent in error.

• Please send us clear photo evidence of the product and packaging.

• You may receive a replacement item or store credit, depending on availability.

🚫 Final Sale Products

• Items marked as Final Sale, including coffee and dietary supplements, are not eligible for return or exchange due to hygiene and safety reasons.

💳 Restocking Fee

• For approved returns, a restocking fee of 18% will be deducted from your refund to cover handling and inspection costs.

📬 How to Start a Return

• Please contact us through our official support channel.

• Be sure to include your order number and details about your request.

• Returns that do not meet these conditions may be declined.

By placing an order, you agree to this policy as part of our commercial agreement.